Shipping policy

📦 Shipping Policy —Barbara Smith Jewelry Store

At Barbara Smith, we’re committed to delivering a smooth, reliable shopping experience. Below you'll find everything you need to know about how and when your order will arrive.

🕒 Processing Time

  • All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

  • Orders placed before 5 PM GMT are processed the same business day.

  • Orders placed after 5 PM GMT are processed the next business day.

🚚 Shipping Cost

  • FREE Shipping on all orders.

📬 Estimated Shipping Time

  • Transit Time: 6–14 business days (Monday to Friday)

  • Please note: delivery times are estimates and may vary due to customs clearance, weather, or carrier delays.

🔍 Order Tracking

  • You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.

  • Please allow 24–48 hours for tracking information to update in the system.

📦 Customs & Import Fees

  • Most shipments clear customs smoothly.

  • No additional duties or import taxes will be charged to you.

⚠️ Shipping Delays or Issues

  • While we aim to meet all delivery timeframes, occasional delays may happen.

  • If your order hasn't arrived within the estimated window, please contact us at info@barbara-smith.com

🏠 Incorrect Addresses

  • Please double-check your shipping address at checkout.

  • Barbara Smith is not responsible for delayed or lost orders due to incorrect addresses.

  • If your package is returned due to an incorrect address, a reshipping fee may apply.

📭 Lost or Stolen Packages

  • We are not responsible for packages marked as delivered but reported missing.

  • In such cases, please contact the carrier directly.

  • If your package hasn't arrived within the estimated timeframe, reach out to us — we'll do our best to help.

📅 Holiday Schedule

  • We do not process or ship orders on public holidays.

  • Orders placed during holidays will be handled on the next business day.

🔄 Returns & Exchanges

Not happy with your order? No problem. Please refer to our Refund & Return Policy for full details on how to return or exchange your item.

🛠 Shipping Policy Updates

This policy may be updated occasionally to meet advertising requirements or improve our service. The most current version will always be available here.

📞 Contact Us

Business Name: Barbara Smith Jewelry Store
Email: info@barbara-smith.com