Return and refund policy
At Barbara Smith, your satisfaction is our priority. If you're not completely happy with your purchase, you can return it within 30 days of receiving your order.
✅ Do We Accept Returns?
Yes, we accept returns within 30 days of the delivery date.
To be eligible:
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Items must be new, unused, and in original packaging
📝 How to Start a Return
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Email us at info@barbara-smith.com with your order number and reason for return
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We will send you return instructions and the return address
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Do not send items back without contacting us first — they will not be accepted
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Once we receive and inspect the return, we’ll process your refund within 10 business days
💵 Return Shipping Costs
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No Restocking Fees
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For defective or damaged products: Return shipping is covered by us
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For change of mind or wrong item ordered (customer remorse):
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Return shipping is the customer's responsibility
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We recommend using a trackable shipping method
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💰 Refund Details
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Refunds are issued to your original payment method
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Processed in USD ($)
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Allow up to 10 business days after we receive your return for the refund to appear
🚫 What Can’t Be Returned
We do not accept returns for items that are:
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Damaged due to misuse or improper handling
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Worn or used
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Missing original packaging
📦 Lost or Missing Returns
We are not responsible for lost return shipments.
Please use a trackable shipping service to ensure your return reaches us.
📞 Contact Us
If you have any questions about returns or refunds, we’re here to help:
Business Name: Barbara Smith Jewelry Store
Email: info@barbara-smith.com